GROUNDED

by Predicate

Bring your ops down to earth.

What is this?

GROUNDED is a do-it-yourself systems operations kit and course for service-based businesses.

At your own pace, you’ll learn to implement principles, practices, and technological architecture that will decrease administrative labour, streamline and standardize client experience, and lay a firm & flexible foundation on which to scale your business.

The content in this kit is intentionally designed to teach you how to think — not just what to think — about systems operations. With these concepts and tools in hand, the possibilities are endless.

10 modules, infinite badass systems

  • Learn to use the critical art of process mapping to get clear on how your clients will go from fresh lead to loyal friend.

    Every step, simply and clearly outlined, ready for repeatable execution.

  • Understand the five functional categories every business needs to address, how these categories connect, and how to build a tech stack that will get you where you need to go.

  • Learn what your lead intake system actually needs to do.

    Understand core principles for inquiry form and pipeline design, how to automate without losing human touch, and more.

  • Learn why this sequence has greater cash leak potential than anything else in a service business.

    Understand proposal best practices, develop three critical documents, and learn how to meaningfully re-engage cold leads with an airtight follow up framework.

  • Onboarding is the first impression that will set the tone for your entire relationship with a client, so let’s make it the best experience they’ve ever had.

    In this module, you’ll walk through an audit of your current system, learn the four things every onboarding must accomplish (& how), and develop energy-saving automations.

  • Every service is different, so I’m not going to tell you how to render yours. :) This module helps you develop the wrapper around your services.

    In templating everything around your work rather than the work itself, you free up your services to grow and change as you do, while keeping changes to your systems to a minimum.

  • Offboarding is an afterthought in most businesses, which is crazy. You do all this work with this client, and then just half-heartedly send them out into the world?

    Not on my watch. This module will teach you the three critical effects every complete offboarding system should have, how to develop your offboarding sequence, and how to stay warm with past clients without being annoying.

  • If thinking about what would happen to your business if you stepped away from it even for a moment chills you to your bones, congratulations — you’re in the majority.

    In this module, you’ll learn when to systematize, when to hire, and how to do both. You’ll develop a comprehensive onboarding SOP, learn how to build an accessible knowledge base, and get familiar with a delegation framework that will make collaboration a breeze.

  • Properly configured automations are like a neural network for your business: sensory input —> autonomous action.

    In this module, you’ll get familiar with vastly applicable core automation logic, learn how to decide when to automate and when to get a human-in-the-loop, what NOT to do when automating, how to think about troubleshooting, and how to document your automations so they don’t become a complicated web of black boxes.

  • Good systems are like good team members — they can work autonomously, they’re efficient, and they’re effective. But just like in the case of a good team member, periodic performance reviews are a good idea.

    This module will get you into the mindset of a systems-first operator. You will learn how to set an operational audit cadence, the most important elements to check on, how to know when you’re outgrowing a system or piece of tech, and how to recover if something goes wrong in your client experience.